User Policy for Urban City Puff

Welcome to Urban City Puff! By using our website, services, and products, you agree to comply with the terms and conditions outlined in this User Policy. Please read this carefully to ensure you understand your rights and responsibilities while using our platform.

1. General Terms

  • By accessing and using Urban City Puff, you agree to these terms. If you do not accept them, please refrain from using our website.
  • The content, design, and features of this website are owned by Urban City Puff and are protected under applicable copyright laws.
  • We reserve the right to update or modify this User Policy at any time without prior notice. Changes will be effective immediately upon posting.

2. User Responsibilities

  • Account Security: If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
  • Accurate Information: Users must provide accurate and up-to-date personal and payment information during checkout or account registration.
  • Prohibited Activities:
    • Misusing the website, including hacking, spamming, or introducing malicious software.
    • Using any content for commercial purposes without written permission from Urban City Puff.
    • Engaging in fraudulent transactions or activities.

3. Products and Orders

  • Product Descriptions: We strive to provide accurate product descriptions and images. However, slight variations in color, size, or texture may occur due to screen differences or manufacturing processes.
  • Pricing: Prices are subject to change without prior notice. Any discounts or promotions will be clearly stated and time-bound.
  • Order Acceptance: Urban City Puff reserves the right to accept or reject any order for any reason, including inventory availability or payment issues.
  • Cancellation: Orders can only be canceled within the first 24 hours of purchase. Once shipped, cancellations are not possible.

4. Shipping and Delivery

  • We deliver to most locations worldwide. Shipping rates, delivery timelines, and methods will be provided at checkout.
  • Delays caused by third-party couriers, customs clearance, or unforeseen circumstances are beyond our control.
  • Tracking information will be provided once your order is dispatched.

5. Returns and Refunds

  • Eligibility: Returns are accepted within 7 days of delivery if the product is unused, undamaged, and in its original packaging.
  • Non-Returnable Items: Certain items like undergarments, customized products, or items marked “Final Sale” are non-returnable.
  • Refunds: Approved refunds will be processed within 7-10 business days to the original payment method. Shipping fees are non-refundable.

6. Privacy Policy

We are committed to protecting your privacy. Your personal data is handled securely and will only be used for order processing, customer support, or promotional activities with your consent. For detailed information, please refer to our Privacy Policy.

7. Limitation of Liability

Urban City Puff will not be held liable for:

  • Any loss or damage caused by using our website or products beyond their intended use.
  • Delays, interruptions, or errors due to technical issues or third-party services.

8. Contact Us

For any questions, concerns, or feedback regarding this User Policy or our services, please reach out to us:
Email: support@urbancitypuff.com